Can Obsydian see my files?
Yes, and we won't pretend otherwise. Every file is locked with its own key the storage company never gets, so anyone who steals the storage gets nothing they can open — but the master key is ours. It protects you against someone breaking into the storage, not against someone breaking into us.
You strip my metadata — can I get the original back?
Yes. The metadata comes off in your browser before the file uploads, and what came off is kept beside it, so Download camera original rebuilds the shot exactly as your phone wrote it — same bytes, same fingerprint. The exception is a large PNG or WebP that stores its metadata at both ends of the file; those can not be rebuilt, and the file's own record tells you so rather than leaving you to find out. Everything a phone shoots — JPEG, HEIC, MP4, MOV — is always restorable.
Can my vault be reached by guessing a URL?
No. Stored files have random names and no public address at all. Every view, thumbnail and download runs through a check that the file is yours. There is no link to share, leak or guess.
Does my file go through your server on the way in?
No. The stripping, the fingerprint and the thumbnail all happen in your browser, and the file uploads straight to encrypted storage on a one-time link. Our server only gets the record: name, size, fingerprint and the capture details we pulled out for you.
How does it decide where one shoot ends and the next begins?
By the clock on the files themselves. A gap of more than 30 minutes between one shot and the next starts a new shoot, so a morning set and an evening set land apart without you naming either. Albums are yours to make on top of that.
If I close the tab mid-upload, do I lose the batch?
Closing the tab stops it; moving around Obsydian doesn't. The uploader runs above the whole dashboard, so a set keeps going while you answer a message or edit your page — and each file lands in the folder that was open when you dropped it.
What is the fingerprint actually good for?
It shows the file you hold now is the exact file that sat in your vault on a given date, and anyone can check that for themselves. It doesn't say who owns a picture — it ends the argument over whether it's the same picture.
Does stripping metadata change my photo?
No. The metadata is cut out and the image is copied across untouched — nothing is re-saved, so no quality is lost. If a file isn't shaped the way we expect, it's stored as it came and marked unscrubbed, never passed off as clean.
What if I forget my vault passcode?
You get back in. Ask for a reset and we email a one-time code to your account address; entering it clears the passcode and every saved device and turns the lock off. The lock is a convenience, not a way to lose your own evidence.
What happens to my files if I downgrade or cancel?
The vault goes read-only for 365 days — visible and frozen, not gone. Resubscribe inside that window and you get everything back. After it, the files are deleted for good.
What can I put in it?
Images: JPEG, PNG, WebP, HEIC, HEIF, AVIF, GIF. Video: MP4, MOV, WebM. Up to 1 GB each. Metadata comes out of all of them except GIF and WebM, and the file tells you which it was.
Where do deleted files go?
Trash, for 30 days, then they're gone for good. Worth knowing: a file in Trash still counts against your storage, because it's still there — emptying it is what gives the room back.
Is the vault on the free plan?
No — it's on Studio and Obsydian Black, with more room on Black. Nothing to request and no waitlist: it's there the moment you're on the plan. Concierge leak monitoring is still invite-only, but that's a different product.